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We support several forms of shipping. We strive to ship orders as quick as possible most going out same day or next day. Standard shipping is 2 to 3 day for delivery. If you do not receive you package in a timely manner do not hesitate to call so we can look into the matter. We reserve the right to choose the most economical shipping for free shipping.
You may return most new, unopened hardware items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Due to the nature of e-liquid products no return will be excepted.
If you have an issue with an opened product please refer to the manufactures warranty for fixing any issue that arises. Octopusinkvapor.com does not accept returns on defective items due to the nature of the equipment and must be dealt with the manufacture of said product.
Smokteck United States Warranty service use link : https://www.smoktech.com/support
Kangertech United States Warranty service use link : https://www.kangertechus.com/warranty/
Wismec United States Warranty service use link : https://wismec.us/warranty-terms/
Eleaf United States Warranty service use link : https://www.eleafus.com/warranty-terms
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).